Customer Service Representative - Accounts Receivable (Full-time)
About The Position
MaineGeneral Health is currently seeking a Customer Service Representative - Accounts Receivable to join our team of professional at the Hathaway Center located in Waterville. MaineGeneral Health is looking for its next Customer Service superstar! This position is responsible for handling patient billing issues and resolutions. This may include setting up payment arrangements, providing price estimates, calling for collections and facilitating initial care concerns all while providing an exceptional patient experience. This team is incredibly supportive of one another and enjoys collaborating on problem solving, lean projects, and improvement initiatives. They are always willing to jump in and help with questions or concerns. The department leader is focused on staff engagement and eliminating barriers and obstacles so her staff can be successful.
Requirements
- Demonstrated ability to adapt to an ever-changing environment
- Ability to maintain a positive attitude in all interactions and ensuring customer issues are fully resolved
- Background in finance or health care revenue cycle
- Ability to work in a fast-paced, structured environment, handling large call volumes
- Experience navigating payer websites and medical billing software programs preferred
- Working knowledge of insurance programs
- Understanding of HIPAA guidelines
- Excellent communication skills
- Strong analytical skills and attention to detail
- Proficiency with Microsoft Office products, Teams, Outlook, Word and Excel
- 5+ yrs extensive customer service experience strongly preferred
Nice To Haves
- Experience navigating payer websites and medical billing software programs preferred
- 5+ yrs extensive customer service experience strongly preferred
Responsibilities
- Manage large amounts of incoming calls
- Build relationships and trust with patients through open and interactive communication
- Receives and responds to customer inquiries, provide appropriate solutions in an accurate and timely manner
- Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues
- Refers/escalates issues to appropriate personnel as necessary
- Documents/notes patient accounts regarding identified issues and responses taken.
- Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors
- Performs other account-related special projects
Benefits
- Supported in all aspects of your wellness – physical, emotional, financial, and professional
- Quality health, dental, and vision benefits and wellness programs and resources to provide access to resources for a healthy lifestyle and help manage health care costs
- An employee discount program is available to all employees for services provided by MaineGeneral Medical Center
- Access to industry-leading leave for new parents
- Generous earned time
- Access to our Employee Assistance Program
- If eligible, you receive up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan
- A variety of leadership-supported programs and learning and development resources for every stage of your professional development
- Tuition Reimbursement is available to all employees to further develop skills and career
- Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident
- Short-term and long-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
