Customer Service Representative - Accounts Receivable (Full-time)

MaineGeneral Health•Waterville, ME

55d

About The Position

MaineGeneral is currently seeking a Customer Service Representative - Accounts Receivable to join our team of professional at the Hathaway Center located in Waterville. Are you an experienced Finance or Health Care Revenue Cycle wizard with a passion for problem solving and talking with a diverse group of people? MaineGeneral Health is looking for its next Customer Service superstar! This position is responsible for handling patient billing issues and resolutions. This may include setting up payment arrangements, providing price estimates, calling for collections and facilitating initial care concerns all while providing an exceptional patient experience. This team is incredibly supportive of one another and enjoys collaborating on problem solving, lean projects, and improvement initiatives. They are always willing to jump in and help with questions or concerns. The department leader is focused on staff engagement and eliminating barriers and obstacles so her staff can be successful. Sound like a great fit? If so, please submit your resume and application today for immediate consideration.

Requirements

Demonstrated ability to adapt to an ever-changing environment
Ability to maintain a positive attitude in all interactions and ensuring customer issues are fully resolved
Background in finance or health care revenue cycle
Ability to work in a fast-paced, structured environment, handling large call volumes
Working knowledge of insurance programs
Understanding of HIPAA guidelines
Excellent communication skills
Strong analytical skills and attention to detail
Proficiency with Microsoft Office products, Teams, Outlook, Word and Excel
5+ yrs extensive customer service experience strongly preferred

Nice To Haves

Experience navigating payer websites and medical billing software programs preferred

Responsibilities

Manage large amounts of incoming calls
Build relationships and trust with patients through open and interactive communication
Receives and responds to customer inquiries, provide appropriate solutions in an accurate and timely manner
Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues
Refers/escalates issues to appropriate personnel as necessary
Documents/notes patient accounts regarding identified issues and responses taken.
Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors
Performs other account-related special projects

Benefits

Supported in all aspects of your wellness - physical, emotional, financial, and professional - We feel this is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
We offer you quality health, dental, and vision benefits and wellness programs and resources to provide access to resources for a healthy lifestyle and help manage health care costs
An employee discount program is available to all employees for services provided by MaineGeneral Medical Center
Access to industry-leading leave for new parents
Generous earned time - We believe employees need and deserve time away from work to observe holiday, be with family, go on vacation, or simply take care of themselves
When life gets challenging, you have access to our Employee Assistance Program for you members of your household
If eligible, you receive up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan
A variety of leadership-supported programs and learning and development resources for every stage of your professional development. We know that our employees are our most valuable resource - you are how we grow our business and care for our community
We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.