Customer Service Representative 2
About The Position
Vision: Healthy People in Healthy Communities Mission: Partnering to promote and protect health in our communities Values: Excellence / Positive Impact / Partnership / Innovation / Credibility / Humanity Are you looking for an opportunity to serve the communities of Ada, Elmore, Valley and Boise counties? Do you crave a job where you can make a difference and serve the public? Central District Health (CDH) is currently recruiting for a motivated individual to join our dedicated group of public health professionals as a Customer Service Representative 2 in our Boise office. The successful candidate will embrace our agency values, have excellent interpersonal and teamwork skills, a positive attitude, and will be organized and driven to provide exceptional customer service. If you have a passion for helping others and making a positive impact in your community, perhaps it's time you considered a rewarding career with CDH. CDH is dedicated to living our values, is focused on a healthy work/life balance, has a culture that is centered on teamwork and empowerment, and provides an amazing benefit package including: PERSI Retirement Benefits (consistently ranked as one of the nation's best lifetime defined benefit retirement plans), Medical/Dental Benefits (employee plans are available at no cost) and Life Insurance for both the employee and eligible dependents. Paid time-off includes vacation and sick leave that begin accruing immediately upon hire, 11 paid holidays per year, and paid parental leave. Educational benefits include up to $2500 per year tuition reimbursement and student loan forgiveness.
Requirements
- Some knowledge of: Interviewing methods.
- Experience: Interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments
- Accessing data using a computerized system
- Independently handling complaints and upset individuals in a business setting
- Conducting sensitive fact-finding interviews
Nice To Haves
- Being bilingual (Spanish) is a highly preferred skill.
Responsibilities
- Provides front-line customer service and specialized information regarding program rules, policies and procedures
- Answers phones, screens and routes calls, takes messages using a multiline phone system, and/or documents calls in electronic medical record
- Interviews clients to elicit and record sensitive information relating to services provided
- Assists individuals in securing services and scheduling appointments using an electronic health record system
- Performs a variety of office support functions such as producing labels, forms; verifying completeness of applications and forms; maintaining record systems and data entry
- Explains eligibility or compliance requirements for all CDH services provided
- Assesses income during intake process to determine program(s) eligibility
- Makes changes to services provided based on client needs
- Verifies insurance as applicable
- Attends offsite clinic events such as vaccination clinics which may require occasional evening or weekend work
- Other duties as assigned.
Benefits
- PERSI Retirement Benefits (consistently ranked as one of the nation's best lifetime defined benefit retirement plans)
- Medical/Dental Benefits (employee plans are available at no cost)
- Life Insurance for both the employee and eligible dependents
- Paid time-off includes vacation and sick leave that begin accruing immediately upon hire
- 11 paid holidays per year
- Paid parental leave
- Educational benefits include up to $2500 per year tuition reimbursement and student loan forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
Number of Employees
51-100 employees
