Customer Service Representative 2

Airgas • Largo, FL

2d • Onsite

About The Position

Airgas is hiring a Customer Service Representative in Largo, FL! You will ensure outstanding customer service through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals and coordinating with drivers and Area Beverage Managers. Follow escalation process to ensure customer satisfaction. Handle general inquires and some basic troubleshooting. At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Recruiter: Matt McCain | [email protected] | 470-234-2065 (call/text)

Requirements

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
• Google Suites and/or Microsoft Suite
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Determine course of action according to customers’ needs
• Work with Service Managers and Area Beverage Managers to provide estimated time of arrival for service and C02 fills.
• Follow up with customer and advise on response method and time frame
• Coordinate with A/R on delivery issues due to non-payment
• Liaison between customers and drivers to help business run efficiently
• Non-technical customer support
• Handles next level Customer Service issues.
• Troubleshooting calls.
• Excellent follow up skills
• Work with different departments on training and projects
• Answer phones and respond to customer request
• Provide customers with product and service information
• Transfer calls to appropriate departments
• Assist with special projects given by supervisors
• Assist with voicemail requests
• Provide customers with product and service information
• Assist with rush deliveries
• Update and create processes as needed
• Assist with Portal/ Email Orders

Benefits

• medical, dental, and vision plans
• vacation, sick time, floating holidays, and paid holidays for full-time employees
• progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children
• 401k plan with company matching funds
• tuition reimbursement
• discounted college tuition for employees’ dependents
• Airgas Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees