Customer Service - Repair

Medcare Equipment Company LLC • Hempfield Township, PA

138d

About The Position

The CSA I - Repair has the primary responsibility of handing initial customer contact either in person or over the telephone (and at times via the web). These customer contacts may be with the patient, a caregiver, a referral source, or a commercial account. They are there to receive, qualify, and process -according to procedure - all customer orders in a timely, efficient, accurate, and courteous manner. They often are involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.

The CSA I - Repair will receive a task or phone call stating the patient's unit is broken and needs repaired. It is the CSA I - Repair job duty to troubleshoot over the phone to see as to what the issue is. If the concern is out of their area of expertise the order will be sent to the repair techs for an evaluation. After a decision is determined, the CSA I - Repair will submit into the insurance for an authorization to get the patient’s unit repaired.

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to MedCare’s missions, vision and values.

Requirements

• High School Diploma or GED.
• Demonstrated PC skills with proven data entry experience.
• Proficient in MS Office, especially Word and Excel.
• Strong organizational and time management skills.
• Sitting for extended periods of time.
• Manual dexterity for typing and writing.
• Ability to read small print and view a computer screen for prolonged periods.
• Ability to lift, push, pull, or carry objects up to __20_ pounds.
• Able to wear over-ear headsets for majority of workday.

Nice To Haves

• Previous experience in healthcare or durable medical equipment preferred.
• Previous experience dealing with insurance guidelines, medical terminology/diagnosis, and extracting data from EMR’s to expedite order processing preferred.

Responsibilities

• Handling initial customer contact in person or over the telephone (and at times via the web).
• Receiving, qualifying, and processing customer orders in a timely, efficient, accurate, and courteous manner.
• Investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
• Troubleshooting patient unit issues over the phone.
• Submitting insurance authorizations for unit repairs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED