Customer Service Rep

UF Health • Saint Johns, SC

11h

About The Position

Prepares and maintains all clerical aspects of the medical records through established guidelines.
Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
Maints patient scheduling functions, and sets patient appointments through established guidelines.
Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Participates as an active care team member in the coordination of patient care.

Requirements

• High School Diploma/ GED required at time of hire
• 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Responsibilities

• Prepares and maintains medical records
• Performs patient registration and data entry
• Maintains patient scheduling functions
• Receives and directs messages
• Keys patient information into electronic medical record
• Performs cashiering functions
• Provides customer service
• Participates as an active care team member

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees