Customer Service Rep

SRS Distribution Inc.•Lawrenceville, GA

1d•Onsite

About The Position

The Customer Service Representative (CSR) is the primary point of contact for our clients, responsible for delivering an exceptional service experience that aligns with our corporate values. This role requires a proactive, high-energy professional who excels in a fast-paced environment. The ideal candidate is a detail-oriented problem-solver dedicated to fostering long-term client loyalty and supporting organizational growth.

Requirements

Advanced knowledge of Microsoft Office Suite (specifically Excel and Word) and experience navigating ERP or CRM systems.
Exceptional verbal and written communication skills with the ability to convey complex information clearly.
Proven ability to work independently, take initiative, and manage time effectively without constant supervision.
Strong analytical skills with a "solutions-oriented" mindset to resolve customer grievances or logistical hurdles.
Ability to maintain a calm, professional demeanor under pressure and during high-volume periods.
Ability to prioritize a heavy workload and switch between tasks seamlessly without losing attention to detail.
Sound reasoning skills and the ability to make informed decisions in the best interest of the customer and the company.
A team-player mentality with the ability to provide constructive feedback to management and support colleagues.
Minimum 2+ Years: Proven experience in customer service, account management, or inside sales role.

Nice To Haves

Previous experience in [Insert Your Industry, e.g., Manufacturing, Wholesale, or Retail] is highly desirable.
Experience assisting sales teams or performing "upselling/cross-selling" is a plus.

Responsibilities

Build and maintain sustainable relationships of trust with customer accounts through open, interactive, and professional communication.
Manage high-volume inbound inquiries via phone and email; provide accurate pricing quotes, product specifications, and order status updates.
Process customer orders with high accuracy, ensuring all data entry complies with company standards and timelines.
Conduct outbound calls to resolve order discrepancies, follow up on quotes, and identify opportunities to strengthen client partnerships.
Partner with the Inside Sales team to drive business growth by identifying lead opportunities, assisting with showroom resets, and researching potential new accounts.
Maintain a deep understanding of the product catalog to effectively educate customers and provide technical recommendations.

Benefits

Stable base hourly wage supplemented by a performance-based commission structure
Competitive weekly/bi-weekly pay
Discretionary bonuses
401(k) with company match
Employee Stock Purchase Plan
Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
Medical/dental/vision
Flexible spending accounts
Company-paid life and short-term disability
Optional long-term disability
Additional life insurance
Paid Parental Leave
Flexible and Dependent Care Spending Accounts
Safety Program with Bonuses for our Drivers
Employee Referral Bonus Program