Customer Service Rep

Liberty Safe•Payson, UT

20d•$16

About The Position

The CSR primary responsibility is to provide customers with professional, efficient, quick, equitable and final solutions to their needs. This position will focus on phone as well as written correspondence received in multiple forms from customers and staff to resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting solution and following up to ensure resolution.

Requirements

Strong work ethic
Excellent written and verbal communication skills.
Ability to type at least 30 WPM.
Solid phone etiquette skills.
Maintain a positive, empathetic and professional attitude towards customers at all times.
Complex problem-solving skills.
Communication and coordination with colleagues as necessary.
Ability to articulate and simplify customer issues and solution.
Computer experience and aptitude. Microsoft Outlook, Excel, Word, AX (preferred)
Ability to multi task, prioritize and manage time effectively.
Must have a willing-to-help attitude.
Commitment to continual education about Liberty Safe, products and services.

Nice To Haves

Customer Service or Sales experience
Manufacturing experience a plus

Responsibilities

Troubleshooting and resolving product issues with customers over Phone, Email, and Chat
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Assist with placement of orders, refunds, or exchanges
Answer customer inquiries regarding products and service questions
Communicate and coordinate with dealers and vendors
Additional tasks assigned by Customer Service Manager