Customer Service Rep

Global Channel Management • Mason, OH

11h • Remote

About The Position

Customer Service Rep duties: The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations. Uses courteous and professional language. Works effectively in a team environment Creates a win-win resolution to problems.

Requirements

• 2+ years of experience
• Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays.
• 12:30pm start time and 3:30pm start time.
• The training 12:30pm until 9pm
• REMOTE LOCAL CANDIDATES, Mason, OH

Responsibilities

• The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives
• Assists customers telephonically and non-telephonically with service and support issues.
• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
• Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
• Uses courteous and professional language.
• Works effectively in a team environment
• Creates a win-win resolution to problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed