Customer Service Rep - shift

GXO Logistics

1d

About The Position

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
 Job Summary: This position is responsible for processing orders, preparing correspondence, and fulfilling customerneeds to ensure customer satisfaction.

Requirements

• HS Diploma or equivalent
• Understands basic administrative functions of Customer Service area
• Able to handle routine customer calls and appropriately escalate issues to the proper management level for timely resolution
• All other tasks as required.
• Professional telephone skills
• Able to function effectively in a fast-paced environment
• Good interpersonal, written and oral communication skills
• Microsoft Office Word, Excel
• 0-2 years professional experience

Responsibilities

• Understands basic administrative functions of Customer Service area
• Able to handle routine customer calls and appropriately escalates complex issues to the next level of management
• Must be able to research customer inquiries and resolve issues in a timely manner.
• Communicating courteously with customers by telephone, e-mail and face-to-face
• Investigating and solving customers' problems (these may be more complex or long-standing problems)
• Producing documentation/written information for customers when requested
• All other tasks as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees