Customer Service Rep

TEKsystems•Mountlake Terrace, WA

1d•$19 - $20•Remote

About The Position

We are seeking a Customer Service Representative to handle a high volume of inbound customer interactions, primarily focused on payment calls, product inquiries, and order support. This role requires strong communication skills, comfort discussing products and payments, and the ability to calmly guide customers through renewal and warranty‑related questions. This position is ideal for someone with call center experience who can think on their feet, manage shifting priorities, and balance customer service with light sales and retention conversations.

Requirements

Previous customer service or call center experience, preferably in a smaller organization with broad responsibilities
Strong verbal and written communication skills
Ability to handle payment calls, sales calls, retention calls, and general service inquiries
Comfort explaining policies and processes to customers in clear, simple terms
Strong computer skills with the ability to work across multiple systems
Ability to learn new training quickly and apply it in real‑time
Comfortable with upselling and cross‑selling when appropriate
Ability to remain calm and professional in challenging customer situations
Strong attention to detail and documentation skills

Nice To Haves

Experience in retention or escalation support
Salesforce or CRM experience
Sales experience
Data entry experience

Responsibilities

Handle inbound customer calls related to payments, product questions, delivery status, reorders, and new sales
Explain auto‑renewal and warranty processes clearly and professionally to customers
Address customer concerns related to renewals, account updates, and shipment timing
Manage calls from confused or upset customers with empathy, patience, and effective communication
Confidently discuss products and attempt to make a sale when appropriate
Accurately document all customer interactions and case notes in internal systems
Handle approximately 90% phone support and 10% email support
Navigate multiple systems and databases while on active calls
Collaborate with team members while remaining self‑sufficient in day‑to‑day work
Adapt quickly as priorities shift and move seamlessly between tasks