Customer Service Rep

Pentair•Hanover Park, IL

3d•$23 - $26•Hybrid

About The Position

At Pentair , you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. Join us as a Customer Service Rep in our Hanover Park, IL facility. You will process sales orders received by mail, fax, or email, as well as handling inquiries via phone or email regarding products, orders, pricing, and customer relations and complaints

Requirements

Must have at least 2 years of past customer service experience and worked with salesforce software
Must be able to navigate through different software at the same time and be very organized
Microsoft Office software experience required
Must live within 30 minutes of Hanover Park, IL
Physical requirements are standing, walking, twisting at the waist, lifting, and lowering weights up to 50lbs.

Responsibilities

Responding to customer inquiries for pricing, part ordering information, order shipment and invoice information
Accurately enter purchase orders on the day they were received and adjust sales and work orders dates to meet customer needs.
Work with other departments such as production, shipping, quality, etc. for complaints, inquiries, delivery, service matters, and issues
Works with Accounts Receivable Department on customer payment issues and discrepancies and process debit/credit memos and returned goods authorizations as required
Work with sister facilities to process, expedite, or delay sales transfer orders.