Customer Service Rep - Work From Home
Spade Recruiting•Oakland, CA
12d•Remote
About The Position
Our organization operates under a fully unionized benefits structure and partners with tens of thousands of unions and member-based associations across North America and internationally. For more than six decades, we have focused on providing supplemental and long-term benefit programs designed to support working families throughout different stages of life.
Requirements
- Strong verbal communication and interpersonal skills
- Positive attitude and professional demeanor
- Ability to work effectively with individuals and teams
- Customer service or client-facing experience is an asset
- Comfortable working with basic computer systems and digital tools
- Authorized to work in the United States or Canada
Nice To Haves
- Customer service or client-facing experience is an asset
Responsibilities
- Communicating with members through inbound and outbound calls
- Scheduling and conducting virtual appointments with individuals who request benefit information
- Presenting benefit programs in a clear and professional manner
- Completing digital documentation accurately and efficiently
- Supporting quality standards and ongoing professional development
Benefits
- Comprehensive benefits package
- Fully remote work environment
- Flexible scheduling options
- Weekly compensation with performance-based bonus opportunities
- Eligibility for company-sponsored annual travel incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
