Customer Service Rep
About The Position
Position Summary The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided. Duties & Responsibilities Provide professional phone, face-to-face, and written customer communications. Greet customers and determine problems, orders, or reasons for calling. Identify when to route questions to sales staff. Take orders at the sales counter and over the phone. Use company computer systems for order entry. Complete sales orders and tender cash sales. Develop product knowledge to assist customers. Maintain a clean and properly stocked showroom.
Requirements
- High school diploma or GED equivalent.
- Ability to self-manage and interact comfortably with the public.
- Strong organizational skills and attention to detail.
- Strong computer skills.
- Communicate professionally, both verbally and in writing.
- Remain in a stationary position in an office environment approximately 70% of the time.
- Occasionally move about the office.
- Operate basic office machinery.
- Work primarily in an office environment.
- Problem solve and prioritize tasks.
- Manage stress and deadlines.
- Multitask effectively.
- Analyze information and communicate solutions.
- Demonstrate sound judgement and initiative.
Nice To Haves
- Bilingual preferred.
Responsibilities
- Provide professional phone, face-to-face, and written customer communications.
- Greet customers and determine problems, orders, or reasons for calling.
- Identify when to route questions to sales staff.
- Take orders at the sales counter and over the phone.
- Use company computer systems for order entry.
- Complete sales orders and tender cash sales.
- Develop product knowledge to assist customers.
- Maintain a clean and properly stocked showroom.
Benefits
- Medical, Dental, Vision, Disability & Life Insurance
- Wellness Benefits
- 401(k) Retirement Plan
- Employee Stock Purchase Program
- Paid Holidays & Vacation Days
- Professional Growth Opportunities
- Development & Training Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
