HG - Customer Service Rep (6250)

GRIFFIN GREENHOUSE SUPPLIES INC•Woodridge, IL

2d•$22 - $23•Onsite

About The Position

As a Customer Service Representative & Counter Sales, where you'll play a pivotal role in delivering exceptional service to our customers and sales representatives. Under the guidance of the Corporate Customer Service Manager, with a dotted line to the Operations Manager, you'll be at the forefront of our customer engagement efforts within your region.

Requirements

Minimum of a High School Diploma or equivalent.
Previous experience in customer service or sales support preferred.
Familiarity with order management systems or B2B platforms is a plus.
Experience in a warehouse or inventory environment is beneficial.
Understanding of basic sales processes and customer service principles.
Familiarity with product lines relevant to the industry.
Awareness of inventory management practices.
Strong communication skills, both verbal and written.
Proficiency in using computer software, including order management systems (e.g., Prelude) and general office applications (e.g., Microsoft Office).
Excellent organizational skills with the ability to manage multiple tasks effectively.
Ability to work collaboratively within a team environment.
Capable of building and maintaining positive relationships with customers and colleagues.
Strong problem-solving skills and the ability to think critically in fast-paced situations.
Willingness to learn and adapt to new processes and technologies.

Responsibilities

Be the go-to expert for order processing, providing top-notch support to sales representatives and customers alike.
Handle all aspects of order management, including entry, acknowledgment, status updates, tracking, RMAs, and returns, ensuring accuracy and timeliness.
Keep customer credit, tax, and pesticide license information up-to-date, communicating any changes before finalizing orders.
Collaborate with Warehouse staff to reconcile physical inventory with system data, facilitating branch-to-branch product transfers when needed.
Alert Operations or Branch Managers about low or out-of-stock inventory items and ensure prompt order entries to prevent delivery delays.
Review orders with customers during entry, notifying them of back-ordered items or any delivery concerns.
Stay informed about product lines and system upgrades by engaging with company communications and seeking knowledge from colleagues.
Navigate Prelude, our order management software, and manage transactions on our B2B website with ease.
Maintain the integrity of customer accounts by effectively managing orders, substitutions, and returns throughout the year.
Cultivate strong relationships with management, the customer service team, the sales force, customers, and vendors.
Prioritize and handle multiple inbound and outbound calls, addressing customer issues efficiently while completing daily tasks.
Provide insightful recommendations for resolving customer inquiries and issues.
Offer backup for team members when necessary and contribute to special projects as requested.
Identify system challenges and enhancements, proposing solutions to exceed customer expectations, and assist in testing and training efforts.
Provide excellent customer service to walk-in customers and assist with warehouse duties related to inventory, receiving, and shipping.
This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Perform other related duties as assigned.