HG - Customer Service Rep (6608)
About The Position
Join the Griffin Team: Customer Service Representative Are you a driven, results-oriented individual ready to make a real impact in a thriving industry? At Griffin Greenhouse Supplies, we’re not just offering a job, we’re offering a chance to elevate your Customer Service career to new heights! Join a leader in the horticultural industry and dive into a fast-paced, dynamic environment that celebrates success and rewards hard work. With a competitive base wage and bonuses, your efforts directly drive your earning potential. This is your opportunity to grow professionally while making a tangible difference in the industry. Why Work for Us? Competitive pay & bonus opportunities that reward your success. Expand your career with new challenges, training, and advancement opportunities. Work with top-tier horticultural products and help clients thrive. Get to meet new clients and build lasting relationships.
Requirements
- High school diploma or equivalent required.
- 2-3 years’ Previous experience in customer service
- A passion for horticulture and industry trends.
- Strong negotiation, communication, and relationship-building skills.
- Organized, self-motivated, and ready to hustle!
Nice To Haves
- Familiarity with order management systems or B2B platforms is a plus.
- Experience in a warehouse or inventory environment is beneficial.
- Strong problem-solving skills and the ability to think critically in fast-paced situations.
Responsibilities
- Be the go-to expert for order processing, providing top-notch support to sales representatives and customers alike.
- Review orders with customers during entry, notifying them of back-ordered items or any delivery concerns.
- Stay informed about product lines and system upgrades by engaging with company communications and seeking knowledge from colleagues.
- Prioritize and handle multiple inbound and outbound calls, addressing customer issues efficiently while completing daily tasks.
- Identify system challenges and enhancements, propose solutions to exceed customer expectations, and assist in testing and training efforts.
- Cultivate strong relationships with management, the customer service team, the sales force, customers, and vendors.
Benefits
- Medical, dental, and vision insurance coverage starting on the first day after 30 days of employment
- Company-paid short-term and long-term disability, as well as life insurance
- Paid Time Off (PTO) including floating holidays, sick/personal days, and vacation time
- 401(k) plan with a 25% company match up to 6%
- Company Profit Sharing
- Summer hours for enhanced work-life balance
- Tuition reimbursement program
- Christmas holiday bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
