Burke - Customer Service Rep

Hormel Foods Family of Companies•Nevada, IA

4d•$18 - $25

About The Position

The Customer Service Representative serves as a primary liaison between Burke Corporation and its customers, sales representatives, and brokers. This role requires fostering a cooperative and respectful work environment and contributing to overall workplace harmony. The individual performs additional duties as assigned to support business and team objectives.

Requirements

Must be proficient at using Excel and Word
Requires problem solving skills and the ability to communicate effectively on the phone and in person
Must be self-motivated, courteous, tactful, cooperative, inquisitive, and must work efficiently and accurately
Must be able to deal appropriately with stressful situations.
Must be able to work with multiple open issues effectively and accurately.

Nice To Haves

AS 400 experience is a plus.
Two or more years of customer service and telephone experience is preferred.

Responsibilities

Order Entry
Processing orders for products received EDI, email, or telephone from customer or company employe
Edits orders received for price, accuracy, and nomenclature.
Works with multiple shipping departments to ensure delivery by specified dates.
Must be able to multitask and be organized
Customer Service
Informs customers of unit prices, shipping date, anticipated delay, and any additional information needed by customer, using email or telephone.
Reconciles customer needs with schedule and notifies Supervisor of problems or potential problems.
Works with OS&D and traffic on missing, damaged or delayed shipments.
Fill in for other CSR’s when out of office
Sales Support
Releases all samples sent in by sales team.
Acts as in-house liaison for sales reps and brokers.
Distributes surplus inventory list by faxing list to dealers and organizing orders.
Assists in outside customer specific warehouses inventories as needed.
Will be required to work with and develop equipment and ideas deemed to be confidential information and/or trade secrets. Will be required to protect the company's rights in and ownership of those trade secrets and confidential information.