Customer Service Rep - Work From Home

Spade Recruiting•Newark, NJ

77d•Remote

About The Position

We proudly partner with labor unions, credit unions, and professional associations across North America to provide their members and families with permanent supplemental programs that help protect their income and long-term financial security. These partnerships are built on a foundation of trust, service, and integrity, ensuring that every family we serve receives the care and protection they deserve. Our mission is to serve working families with honesty, compassion, and professionalism — helping them plan for a more secure future. We’re looking for motivated, people-focused individuals who are passionate about personal growth, eager to learn, and want to make a meaningful impact while working remotely in a supportive, high-performance environment. In this role, you’ll connect with members who have personally requested information about programs available to them. You’ll build genuine relationships, listen to their needs, and guide them through personalized options that offer peace of mind and financial stability. Every conversation is an opportunity to make a difference — helping hardworking individuals and families feel more confident about their future. This position is fully remote, offering flexibility, independence, and the chance to grow within an organization that values purpose-driven work.

Requirements

Must be legally eligible to work in the United States or Canada.
High school diploma or equivalent required.
Comfort using Zoom and digital tools for communication and organization.
Strong communication, listening, and interpersonal skills.
Self-motivated, dependable, and disciplined when working independently.
Previous experience in customer service, sales, or people-facing roles is a plus.

Nice To Haves

A natural ability to connect and build trust with others.
Empathetic, adaptable, and detail-oriented in all interactions.
Team-minded, accountable, and dependable.
A confident communicator with professionalism and genuine care for helping others.

Responsibilities

Conduct virtual consultations and phone meetings with members who have requested information.
Listen carefully to understand each person’s situation and provide clear, personalized explanations of their options.
Keep accurate digital records and organized documentation of all communications.
Collaborate with a supportive team to reach shared goals and uphold a culture of excellence.
Participate in ongoing training, mentorship, and professional development sessions to strengthen your communication, leadership, and organizational skills.
Contribute ideas that enhance efficiency, teamwork, and the overall member experience.

Benefits

A comprehensive benefits package that includes dental, prescription, travel, and life coverage.
Work-from-home flexibility that allows for better work-life balance.
Performance-based rewards, bonuses, and incentive trips for high achievers.
Career growth and leadership opportunities supported by structured mentorship programs.
A positive, inclusive culture that recognizes effort and celebrates success.

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