Customer Service Rep
About The Position
The University of Florida College of Dentistry is seeking applications for a Customer Service Rep in Dental Records and Patient Registration. This position provides clerical and non-clerical support to the Office of Clinic Administration. Support of Patient Registration Aid the Patient Registration Area with management of patient check in, questions, phone calls, college switchboard. Utilize Axium to accurately collect and document Protected Health Information (PHI). Prepare daily for patient appointments. Collect and accurately record all demographic information, obtain photo identification, insurance details and obtain all necessary patient consent forms. Professionally answer calls from patients and internal personnel. Maintain a clean, organized, and welcoming lobby environment while adhering to all safety and security protocols. Responsible for logging use of wheelchairs and sign stands. Record Management and Compliance Duplicate records as they come in at the front desk. Patients may request an email copy by using the secure portal and compliance with the HIPPA disclosure form. Complete documentation of all actions taken. Operational Support Serve as a backup for the immediate supervisor during absences. Provide coverage for switchboards in dental records as needed. Successfully complete various projects as assigned on a timely basis. Other duties as assigned.
Requirements
- High school diploma or equivalent and one year of experience.
Nice To Haves
- Working knowledge of University of Florida, State University System, and government agencies.
- Ability to communicate effectively, orally and in writing.
- Skill in preparing correspondence and reports using a personal computer
- Ability to take instruction from supervisor(s) and carry to satisfactory completion.
- Ability to understand and apply rules, priorities, policies and procedures to daily/overall work schedule.
- Ability to establish and maintain good work relationships with faculty, staff and students.
Responsibilities
- Aid the Patient Registration Area with management of patient check in, questions, phone calls, college switchboard.
- Utilize Axium to accurately collect and document Protected Health Information (PHI).
- Prepare daily for patient appointments. Collect and accurately record all demographic information, obtain photo identification, insurance details and obtain all necessary patient consent forms.
- Professionally answer calls from patients and internal personnel.
- Maintain a clean, organized, and welcoming lobby environment while adhering to all safety and security protocols.
- Responsible for logging use of wheelchairs and sign stands.
- Duplicate records as they come in at the front desk. Patients may request an email copy by using the secure portal and compliance with the HIPPA disclosure form.
- Complete documentation of all actions taken.
- Serve as a backup for the immediate supervisor during absences.
- Provide coverage for switchboards in dental records as needed.
- Successfully complete various projects as assigned on a timely basis.
- Other duties as assigned.
Benefits
- The University of Florida offers low-cost State Health [https://hr.ufl.edu/benefits/health/] plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.
- Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.
- UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.
- UF Employees are also eligible for the GatorPerks Discount Program [https://worklife.hr.ufl.edu/gatorperks/], which provides big savings at various businesses and retailers!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
