Pink Jeep Tours - Customer Service Rep - Sedona

All Career•Sedona, AZ

1d•Onsite

About The Position

DO YOU LOVE CUSTOMER SERVICE AND SELLING FUN? JOIN THE ADVENTURE with Pink Jeep Tours as a Customer Service Rep! In this fun, fast paced environment you will meet customers from all over the world and play an important role in the start of a customer’s tour adventure with us You must apply on our website to be considered - www.pinkadventuretours.com Hiring Now! PT and FT positions are now available! SUMMARY This position is focused on customer service and selling FUN! Customer Service Representatives (CSRs) sell various tour options with walk-in customers while maintaining a high degree of fun, integrity and professionalism. CSR’s are responsible for selling tours, checking in customers, processing payments, and directing customers to the passenger pickup area. The CSR works closely with the Guide and Service Center teams to ensure a great tour experience and to address any issues that arise.

Requirements

H.S. Diploma or equivalent required.
Computer experience required (MS Windows, Outlook, Word & Excel)
Prior customer service and sales experience preferable
Team player who is self-motivated, detail oriented and takes initiative
Good judgment and problem-solving skills
Professional conduct and excellent communication with customers and peers
Effective time management, prioritization and multitasking capabilities
Works well in a team environment
Must be able to maintain sensitive information in a confidential manner
Ability to perform data entry tasks for up to 8 hours
Ability to communicate with associates and customers on the phone and in person.
Ability to read, count and write to accurately complete all documentation and computer transactions
Ability to freely access all areas of the customer service dept. including the front and back office, waiting area, guide area (accessible by stairs) and parking lot
Ability to operate and use all equipment necessary to perform the job (registers, computers, copier, fax machine, telephone, radio, and calculators)
Ability to reach overhead, squat, bend, and walk up and down stairs throughout the day
Ability to stand and sit for up to 8 hours per day
Ability to move or lift equipment throughout the department generally weighing up to 25 pounds
Ability to work opening and closing shifts and varied hours and days up to 8 hours per day
Ability to use and be around a variety of cleaners in order to provide general cleaning of the office
Ability to take each tour to familiarize yourself with the product on an ongoing basis

Responsibilities

Sell tour adventures by explaining tour options, pricing, features, and availability.
Accurately use booking software to schedule tours, process payments, and communicate customer requirements for guides and shuttle drivers.
Communicates cancellation policy and acquires signatures for our waiver.
Thorough and accurate data entry of reservations with customer names, payment information and notes.
Reserve tours and verifies each check-in reservation for accuracy with payment type and source information.
Assist customers with questions and address any customer concerns to ensure satisfaction.
Contact Customers for late check-ins to acquire an estimated time of arrival. Reschedule tour if necessary.
Assigns tours to Guides based on tour priority guidelines, number of passengers and customer pick-up locations.
Balance passenger loads and manage guide breaks according to break schedule.
Organize shuttle schedule and notifies the shuttle drivers of any updates to their schedule.
Manages monetary responsibilities which include processing credit card payments, handling cash and voucher transactions.
Handles overflow phone calls when necessary.
Performs all aspects of the Opening / Closing Checklist.
Serve as first-line of defense for all issues relating to tour operations.
Strives for continuous process improvement and quality output.
Assists in cleaning the tour office to ensure positive customer impression.
Communicates effectively with customers, Guides and Service Department to ensure issues are addressed proactively.
Provides back-up to the Pink Jeep Store and Passenger Coordinator during staffing shortages or to cover for breaks.