Pink Jeep Tours - Customer Service Rep - Grand Canyon

All Career•Grand Canyon, AZ

1d•Onsite

About The Position

HAVE YOU EVER WANTED TO SEE THE GRAND CANYON? Be a part of the Pink Jeep adventure in 2026 as a Customer Service Rep at the Grand Canyon! In this fun, fast paced environment you will meet customers from all over the world and play an important role in the start of a customer’s tour adventure with us. Positions Start February 2026 You must apply on our website to be considered - www.pinkadventuretours.com Hiring for Full-time and Part-time Seasonal positions. Seasonal positions last a minimum of 27 weeks. Company housing available to rent. POSITION SUMMARY This is a position focused on customer service and selling FUN! Customer Service Representatives (CSR) will sell various tour options with walk-in customers while maintaining a high degree of fun, integrity and professionalism. CSR’s are responsible for selling tours, checking in customers, processing payments, and directing customers to the passenger pickup area. The CSR works closely with the Guide and Service Center teams to ensure a great tour experience and to address any issues that arise.

Requirements

H.S. Diploma or equivalent required.
Computer experience required (MS Windows, Outlook, Word & Excel)

Nice To Haves

Prior customer service and sales experience preferable

Responsibilities

Sell tour adventures by explaining tour options, pricing, features, and availability.
Accurately uses booking software (the Gantt) to schedule tours, process payments, and communicate customer requirements for guides and shuttle drivers.
Communicates cancellation policy and acquires signatures for our waiver.
Thorough and accurate data entry of reservations with customer names, payment information and notes.
Reserve tours and verifies each check-in reservation for accuracy with payment type and source information.
Assist customers with questions and address any customer concerns to ensure satisfaction.
Contact Customers for late check-ins to acquire an estimated time of arrival. Reschedule tour if necessary.
Assigns tours to Guides based on tour priority guidelines, number of passengers and customer pick-up locations.
Balance passenger loads and manage guide breaks according to break schedule.
Organize shuttle schedule and notifies the shuttle drivers of any updates to their schedule.
Manages monetary responsibilities which include processing credit card payments, handling cash and voucher transactions.
Handles overflow phone calls when necessary.
Performs all aspects of the Opening / Closing Checklist.
Serve as first-line of defense for all issues relating to tour operations.
Strives for continuous process improvement and quality output.
Assists in cleaning the tour office to ensure positive customer impression.
Communicates effectively with customers, Guides and Service Department to ensure issues are addressed proactively.
Provides back-up to the Pink Jeep Store and Passenger Coordinator during staffing shortages or to cover for breaks.