Customer Service Rep

John Boos & Co. • Effingham, IL

7h

About The Position

We are seeking a friendly, detail-oriented Customer Service Representative to join our team. In this role, you will be a primary point of contact with our dealer network ensuring that orders are accurate, on time, and that customers stay informed and satisfied. You will assist with orders, emails, live chat, and phone calls to resolve issues, answer inquiries, and provide an outstanding customer experience that builds brand trust and customer loyalty.

Requirements

• High school diploma, associate’s degree, or bachelor’s degree
• 1–3 years of professional experience in customer service, retail or similar roles
• Excellent written and verbal communication skills
• Ability to listen with empathy and concern
• Strong problem-solving skills and attention to detail
• Proficiency with computer software, Microsoft Office 365, and basic tech tools
• Effective math skills and understanding of dimensional measurements, fractions, and decimals
• Understanding of engineering drawings
• Understanding of pricing structure and costings in BOMs
• Ability to multitask
• Organized and dependable
• Eager to learn and take direction well
• Strong communicator who collaborates well with management and cross-functional teams

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
• Assist customers with order placement, returns, refunds, exchanges, and product questions.
• Troubleshoot order and delivery issues with carriers and fulfillment teams.
• Maintain accurate records of customer interactions in CRM or ticketing system.
• Collaborate with other departments to resolve complex customer issues.
• Monitor and escalate recurring issues to management for resolution.
• Support accurate and timely order entry into the system.
• Identify opportunities to improve the customer experience and streamline processes.
• Stay up-to-date on products, policies, promotions, and system updates.
• Receive and apply feedback from senior team members to continuously improve communication internally and with our customers.

Benefits

• Paid Vacation
• Paid PTO
• 8 Paid Holidays
• Health Insurance
• Life Insurance
• Vision Insurance
• Dental Insurance
• Supplemental Insurance
• 401(k) Retirement Plan
• Variable Pay Bonuses
• Company Discount
• Gym Membership Discount
• Flexible Schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED