Customer Service Rep

Culligan Ultrapure • Fort Wayne, IN

9d

About The Position

Provide day-to-day customer service operations, including assisting customers, answering incoming calls, scheduling service appointments and route deliveries for bottled water and salt, maintaining and entering data in NetSuite, and supporting basic collections and bookkeeping tasks.

Requirements

• Excellent customer service skills
• Basic Microsoft Excel experience
• Basic understanding of general service installation duties.
• General accounting knowledge for resolving billing issues and reducing account receivable delinquency.
• Basic understanding of Accounts Payable process.
• Position requires a great deal of energy and a passion for excellence with respect to treating and caring for customers.

Nice To Haves

• Associate degree preferred with hands-on customer service experience.
• Route scheduling experience preferred.

Responsibilities

• assisting customers
• answering incoming calls
• scheduling service appointments
• route deliveries for bottled water and salt
• maintaining and entering data in NetSuite
• supporting basic collections and bookkeeping tasks

Benefits

• Competitive pay that rewards your hard work
• Comprehensive benefits: Health, dental, and vision coverage
• Paid holidays and PTO to help you recharge
• 401k matching to secure your future
• Employee referral program and customer referral bonuses – because great people know great people
• Education assistance to help you grow your skills
• 4.5-day work week — off every Friday at noon!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees