Customer Service Rep (02727) 310 South Creek Drive

Domino's Franchise•Manteno, IL

1d•Onsite

About The Position

We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

Requirements

Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and basic computer skills
Ability to multi-task and prioritize in a fast-paced environment
High school diploma or equivalent
Patient and empathetic demeanor with a genuine desire to help others
Ability to remain calm and professional in challenging situations
Strong team player with a positive attitude
Flexibility to work various shifts as needed

Nice To Haves

Previous customer service experience preferred

Responsibilities

Answer incoming customer calls, emails, and chat messages in a timely and professional manner
Address customer inquiries, concerns, and complaints with empathy and patience
Process orders, returns, and exchanges accurately and efficiently
Maintain up-to-date knowledge of company products, services, and policies
Collaborate with other departments to resolve complex customer issues
Document customer interactions and update account information in our customer service software
Identify and escalate priority issues when necessary
Provide suggestions for improving customer service processes and procedures
Maintain a positive and supportive attitude while handling multiple tasks simultaneously

Benefits

Flexible Hours
Competitive wages
Employee discount on all food items
Advancement opportunities
Paid Training
Incredible Bonus Structure
Offered Health, Dental & Vision Insurance after 60 days of employment (for full-time drivers)
Voluntary accident coverage/Critical illness coverage (for full-time drivers)
Flexible Spending Accounts (for full-time drivers)
Ability to contribute to a 401(k) (for full-time drivers)