Customer Service Rep (7399)

Domino's Franchise•Rigby, ID

1d•Onsite

About The Position

Wow 1st (DBA) is a locally owned and operated Dominos franchise. As a Customer Service Rep, you will be the primary point of contact for customers, handling inquiries, resolving complaints, and processing orders (including returns and exchanges). The role involves coordinating with other departments, providing detailed product information, and meticulously documenting all customer interactions within a CRM system. You will be expected to identify complex issues and escalate them to management when necessary. The position also includes participating in team meetings and training sessions, contributing ideas to improve customer service, and consistently meeting performance and quality standards in a fast-paced environment. The company's mission is to serve the community with fresh, fast, and hot products.

Requirements

Jedi-level communication skills, both in speaking and writing.
People skills.
Problem-solving abilities.
Tech-savvy enough to navigate computer systems.
CRM software experience.
Multitasking skills.
Math skills.
Zen master-level calm under pressure.
Eagle-eye attention to detail.
Team player vibes mixed with lone wolf independence.
Flexibility to bend and adapt to changing priorities.
High school diploma or equivalent.

Nice To Haves

Previous customer service experience

Responsibilities

Decode inquiries and dish out information.
Transform grumpy grumblers into happy campers with complaint-resolution skills.
Master the art of order juggling – process, return, exchange.
Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match.
Become a walking, talking product encyclopedia – impress customers with vast knowledge of offerings.
Channel inner detective to document customer interactions in the CRM system.
Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management).
Join customer service Avengers for team pow-wows and training sessions to level up superpowers.
Help craft the ultimate customer service playbook by contributing genius ideas.
Smash performance goals and keep quality standards flying high.