Customer Service Rep

IMTT•Joliet, IL

13d•Onsite

About The Position

The Customer Service Representative is responsible for all areas of customer communication and processing customer orders. This position is responsible for scheduling and planning of all customer movements, including inventory management. Minimize negative impacts to the environment in all areas of operation. Identify and record problems, (non-conformances, incidents and near misses); initiate, provide, implement, and verify solutions to those problems. Ensure continuous improvement in all areas pertaining to the job which include quality, health, safety, security, and environmental. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and smartphones. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift up to 25 pounds, bend, stand, or stoop, as necessary. The ability to see (20/20) and hear either naturally or using corrective lenses or hearing aids Ability to wear and use a respirator and PPE. Because the facility and adjoining facilities handle hazardous materials, the labor force must be able to evacuate quickly from any location of the facility without assistance in an emergency. This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice. IMTT is an equal opportunity employer Minority/Female/Disabled/Veteran and a drug free workplace. We exercise high ethical standards and are committed to complying with all laws in the jurisdiction where we conduct business. Our internal policies and procedures support this commitment. If you like working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Over 80 Years as an Industry Leader in Handling and Storing Bulk Liquid Products. Headquartered in New Orleans, Louisiana, IMTT is the largest independent bulk liquids storage and logistics provider in North America. We are proud to provide safe and reliable service to our customers at our terminals across the U.S. and Canada, while supporting the communities we operate in with robust economic activity and sustainable jobs. Our terminals handle and store a wide variety of bulk liquids, including chemicals, vegetable and tropical oils, renewable fuels, and crude and refined petroleum products.

Requirements

High School Diploma or equivalent
Valid Driver’s License
TWIC (Transportation Workers Identification Credentials) for access to IMTT’s terminal locations.
Clear and concise written and verbal communication skills in the English language.
Ability to understand written and verbal communication in the English language.
Ability to make decisions in a variable environment.
Knowledge of basic mathematics (addition, subtraction, multiplication, division, and fractions).
Ability to multi-task in a demanding office environment.
Experience in the use of computers including Microsoft Office software.

Nice To Haves

Knowledge of SAP is preferred.

Responsibilities

Reporting shipments and or receipts to customers per customer specific work instructions
Responsible for having all paperwork ready for tank trucks, tank cars, pipelines and or barges
Basic customer service problems
Customer satisfaction
Completing monthly inventories for the customer within two business days after the first business day of the month
Cover the duties for other Customer Service Representatives when they are on vacation and/or sick, helping to do their duties as needed
Required weekend duty to complete end of month requirements.
Responsible for reporting in Bulk Liquid Inventory System (BLIS).
Cover the scale as needed, including being part of weekend duty rotation.
Reporting shipments, receipts, blends, and inventory to customers per customer specific work instructions
Coordinates and assigns to carriers loading and/or unloading times within the established guidelines
Distributes completed Bills of Lading per customer specific work instructions
Maintains accurate and complete records of shipments, receipts, and inventory via Harvest Inventory System.
Prepares and submits reports to the Customer Service Manager as needed.
Cross-training on other accounts and be able to fill in for other Customer Service Representatives during vacations or sickness
Answering customer inquiries and giving solutions to problems, if needed
Obtaining Monthly Forecast from assigned customers as required in Customer Specific Procedures.