In-Office Customer Service Rep
About The Position
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. MTM Transit looking for a Full Time, In-Office Transit Navigator (a/k/a “Customer Service Rep) to join our team in Boston, MA. The Transit Navigator will work closely with the location leadership to provide clerical and administrative support. Duties may include, but not limited to, phone calls (both outgoing and incoming calls), general clerical tasks, customer support and data entry.
Requirements
- High school diploma or G.E.D.
- 2 years customer service experience
- At least 1-year administrative experience in a professional environment
Nice To Haves
- College degree, preferred
Responsibilities
- Provide comprehensive reception and phone coverage while maintaining a high level of professionalism
- Provide guidance, information and support to visitors throughout their journey through the mobility process
- Follow-up with Mobility Center customers by phone and email to explain eligibility, assist with trip planning, assist with eligibility for other appropriate services, and assist with other mobility needs as required.
- Provide instruction as needed to Mobility Center customers in the use of technology to access and use various mobility-related and services and other support services.
- Forward incoming calls to the appropriate person/department
- Attend to a variety of administrative details such as keeping informed of department activities
- Report promptly any complaints or unusual circumstances that may arise to Management
- Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes
- Ensure all staff and visitors are greeted in a pleasant and professional manner
- Use excellent customer service skills, establish, and maintain effective working relationships with employees, agencies, participants, external partners, and the general public
- Communicate professionally with all levels of management internally and externally
- Regular attendance required for assigned shifts and as outlined the attendance policy
- Adhere to all Company established protocols and policies
Benefits
- Affordable benefits including Medical, Dental and Vision
- Free Life Insurance & Long-Term Disability coverage for eligible employees
- Paid Training & Overtime
- Paid Holidays & Paid Time Off (PTO)
- 401(K) With Company Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
