Customer Service Rep
Dufry Careers•SeaTac, WA
•$22•Onsite
About The Position
The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.
Requirements
- Requires a High School diploma or general education development (GED) diploma
- Customer service and/or training experience preferred
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
- Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Responsibilities
- Provides customer support and handling customer inquiries
- Works directly in the unit with associates to ensure service/training compliance standards are met
- Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch
- Provides feedback to managers regarding continued development of associates
- Acts as mentor to transition associate from time of hire to completion of retail training process
- Administers service excellence training in units
- Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis
Benefits
- Full family health care for $50 per month (Up to 8 Dependents)
- Pension Retirement Plan
- Paid Meal Breaks
- Paid Holidays
- Employee Meals Discounts
- Free Uniforms
- $81 Employee Parking Cost
- Employee Assistance Program
- Detailed Training & opportunities for professional growth/advancement
- Diverse customers and co-workers
- Clean, safe, friend work atmosphere
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
