Customer Service Rep - Work From Home
About The Position
Our organization operates under a fully unionized benefits structure and partners with tens of thousands of unions and member-based associations across North America and internationally. For more than six decades, we have focused on providing supplemental and long-term benefit programs designed to support working families throughout different stages of life. What the Role Involves Communicating with members through inbound and outbound calls Scheduling and conducting virtual appointments with individuals who request benefit information Presenting benefit programs in a clear and professional manner Completing digital documentation accurately and efficiently Supporting quality standards and ongoing professional development
Requirements
- Strong verbal communication and interpersonal skills
- Positive attitude and professional demeanor
- Ability to work effectively with individuals and teams
- Comfortable working with basic computer systems and digital tools
- Authorized to work in the United States or Canada
Nice To Haves
- Customer service or client-facing experience is an asset
Responsibilities
- Communicating with members through inbound and outbound calls
- Scheduling and conducting virtual appointments with individuals who request benefit information
- Presenting benefit programs in a clear and professional manner
- Completing digital documentation accurately and efficiently
- Supporting quality standards and ongoing professional development
Benefits
- Comprehensive benefits package
- Fully remote work environment
- Flexible scheduling options
- Weekly compensation with performance-based bonus opportunities
- Eligibility for company-sponsored annual travel incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
