Customer Service Rep.

Hudson Regional Hospital•Secaucus, NJ

15h•Onsite

About The Position

The Customer Service Representative is responsible for ensuring excellent customer service through prompt and accurate communication and by coordinating with other departments to resolve inquiries. This role involves directly addressing customer service issues or directing them to the appropriate department, handling interactions face-to-face, by telephone, email, fax, or mail. Key duties include listening to customer requests, providing information, suggesting alternate spellings or listings, and utilizing technology for emergency procedures and communication with staff. The representative will maintain records of all actions and inquiries, schedule out-patient appointments as needed, and effectively communicate with patients, staff, and visitors while respecting patient information. Additionally, the role involves training or assisting in the training of other customer service representatives, updating customer service directory information, and performing various administrative tasks such as typing, faxing, filing, proofreading, and preparing correspondence.

Requirements

High School Diploma or Equivalent
Computer Knowledge
Microsoft Office
Excellent and clear oral and written communication skills
Must be willing to work a flexible schedule, including nights, weekends and holidays

Nice To Haves

Bilingual (English and Spanish) preferred

Responsibilities

Ensures delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquiries.
To assist in the resolution of all customer service issues that arise, by addressing them directly where appropriate or direct them to the appropriate department. Issues may be resolved face to face, by telephone, email, fax or mail.
Listens to customer requests, referring to directories to answer questions and provide information.
Suggests and check alternate spellings, locations, and/or listings to customers lacking details or complete information.
Uses and understands technology to properly activate emergency procedures and communicate with responsible staff in the event of an emergency (Fire alarm/Code Red, code blue, elevator malfunction, code amber, etc.)
Keeps records of all actions/inquiries placed, received and reported.
Schedules out-patient appointments, after hours or as necessary.
Receives customers inquiries and effectively communicate with patients, staff, visitors and others respecting patient information.
Train and/or assist in training of other customer service representatives.
Updates customer services directory information.
Performs administrative duties such as typing, faxing, filing, proofreading and preparing correspondence.