Customer Service Rep
About The Position
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. This role involves handling front desk tasks such as answering phone calls, taking info calls and tours, assisting with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. The representative will also facilitate member services issues and questions, forwarding them to the Club Manager/Manager in Training/Team Lead as needed, and help maintain the neatness and cleanliness of the club.
Requirements
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
Responsibilities
- Greet/meet potential members, providing a great customer experience.
- Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- Taking info calls and tours
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
- Help maintain the neatness/cleanliness of the club.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
