Remote Customer Service Rep BYOD - Starting Monday, February 16, 2026
About The Position
This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements: System Specs In order to “pass” system requirements, you will need to make sure the machine you are using follows this criteria: It is NOT a Mac It is NOT a Chromebook It is NOT a tablet or phone or iPad It does have the following: Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi Operating system: Windows 11 Processor: i5 (or higher) or AMD Ryzen5 (or higher) RAM: Minimum of 8 GB Hard Drive available space: Minimum of 10 GB Upload speeds: minimum 20 mbps Download speeds: minimum 25 mpbs Anti-virus software loaded to the machine All Window’s updates will need to be completed We do highly recommend using the following, however Bluetooth versions of these items are permissible: USB Wired Keyboard USB Wired Mouse USB Wired Webcam Wired Headset REQUIRED: 2 (Dual) working monitors Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications. Work Location: Remote, Work from Home Compensation: $15.00/hour Paid Training Start Date: Monday, February 16, 2026 Training Hours: Monday thru Friday: 8am - 5pm EST Hours of Operation (following training): Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Requirements
- Prior call center experience is REQUIRED.
- Excellent written and verbal communication skills are needed.
- Experience navigating multiple systems/screens while speaking with customers.
- Active listening to understand the customers' needs.
- Great problem-solving skills.
- Must be proficient with Microsoft applications.
Responsibilities
- Assist customers with their accounts
- Ensure all account information is accurately documented in client's system
- Provide detailed explanations of account status and inquiries to customers
- Assist customers with delinquent accounts based on various state guidelines
- Adhere to State and Federal regulations pertaining to your job duties
- Maintain an average Inbound Handle Time
- Achieve Quality Assurance goals
- Adhere to Production measures (time spent on calls, schedule adherence, etc)
Benefits
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
