ONSITE Customer Service Rep - Starting Monday, February 23, 2026
About The Position
This is an ONSITE position in our Somerset office. Work Location: 75 Valley Oak Drive, Somerset KY 42503 Compensation: $16.00/hour Paid Training Start Date: Monday, February 23, 2026 Training Hours: Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting) Hours of Operation (following training): Monday thru Friday 8am - 9pm EST Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? Work from home Paid training Team-oriented work environment Growth opportunity Generous bonus opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Requirements
- High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
- Previous customer service and/or call center experience preferred.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
- Ability to prioritize and organize work.
- Ability to adapt to a flexible schedule.
- Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
Responsibilities
- Communicate via inbound telephone calls with consumers.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
- Follow up in a timely manner to ensure customer satisfaction.
- Understand all programs, systems, and procedures necessary to perform job effectively.
- Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
- Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
- Knowledge, understanding, and compliance with company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Perform other duties as assigned by management.
Benefits
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous bonus opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
