Front Office Support

Boyd Group Services Inc • Huntington, WV

52d

About The Position

Glass America is a respected leader in the auto glass industry. As a Customer Service Rep , you are a key member of Glass America's shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

Requirements

• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
• Comfortable in a customer facing, front line role.
• Reliable and dependable hard worker with a positive demeanor.
• High aptitude for technology with strong typing and data entry skills.
• Process driven with the understanding of how to manage Claim Spreadsheets.

Responsibilities

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when filing insurance claims with and/or without customers on the line.
• Maintain regular communication with all other CSRs and Management.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step by step process to File Insurance claims, order OEM glass, and receive necessary approvals from Insurance companies.
• When needed, pivot to provide additional assistance to the dispatch/CSR team.

Benefits

• 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees