CUSTOMER SERVICE REP

Methodist Hospitals • Merrillville, IN

13h • Onsite

About The Position

Under general supervision, this position involves greeting and registering patients by obtaining demographics, financial information, insurance information, and necessary signatures on required forms and documents for physician office visits. The role also coordinates patient appointments for all physicians in the practice office, schedules diagnostic tests as ordered, and schedules follow-up appointments. Providing excellent customer service is a key aspect of this role.

Requirements

• Ability to apply medical terminology as it relates to patient visit and future appointments.
• Good computer skills and the ability to operate basic office equipment.
• Demonstrated good analytical skills.
• Demonstrated positive attitude, professional courtesy and compassionate customer service to patience.
• Excellent communication and interpersonal skills.
• Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
• Ability to work independently and in a team environment, and to multi-task.
• High School Diploma/GED Equivalent Required
• Customer service, reception, filling or billing experience in a physician's office or hospital.

Nice To Haves

• Certification as a Physician Office Business Administrator is desirable.
• 2 Healthcare/Medical - Physician's Office Preferred

Responsibilities

• Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
• Assists patients with check-in and check-out process and prepares medical records for physician visit.
• Directs telephone calls and messages to appropriate persons, provides customer service as needed.
• Initiates scheduling process for diagnostic tests and referrals.
• Verifies financial information and insurance coverages.
• Verifies scheduled appointments and follows up on missed appointments per protocol.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees