Customer Service Rep - Pool Industry
About The Position
The Customer Service Representative in the pool industry plays a vital role in ensuring customer satisfaction by providing expert assistance and support related to pool products and services. This position involves managing customer inquiries, resolving issues efficiently, and guiding customers through product selections and troubleshooting processes. The representative acts as a liaison between customers and internal teams, facilitating smooth communication and timely resolution of concerns. Success in this role contributes directly to customer retention and the overall reputation of the company within the pool industry. The ideal candidate will be dedicated to delivering exceptional service while maintaining a thorough understanding of pool-related products and industry standards.
Requirements
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably within retail or service industries.
- Basic knowledge of pool products, equipment, or maintenance is highly desirable.
- Strong communication skills, both verbal and written.
- Proficiency with computer systems and customer relationship management (CRM) software.
Nice To Haves
- Previous experience working in the pool industry or a related field.
- Technical understanding of pool systems, chemicals, and maintenance procedures.
- Bilingual abilities to support a diverse customer base.
- Experience with inventory management and order processing systems.
- Certification in customer service or related professional training.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding pool products, services, and maintenance.
- Assist customers in selecting appropriate pool equipment and supplies based on their specific needs and preferences.
- Troubleshoot and resolve customer issues related to product functionality, installation, and maintenance, escalating complex problems to technical teams when necessary.
- Maintain accurate records of customer interactions, transactions, and feedback using CRM software to ensure continuity and quality of service.
- Collaborate with sales, technical support, and logistics teams to coordinate order processing, delivery schedules, and service appointments.
- Provide customers with detailed product information, usage instructions, and safety guidelines to enhance their pool ownership experience.
- Follow up with customers to ensure satisfaction and gather feedback for continuous improvement of products and services.
Benefits
- 9 paid holidays
- Paid vacation and
- Paid sick time
- Employer-matched 401(k)
- Employer-paid life insurance
- Optional supplemental life insurance
- Medical, dental, and vision insurance plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
