Customer Service Rep (QTC)
About The Position
MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best resources for ongoing support. With over 12 years of proven success, MyAdvisor provides support to those who are responsible for the safety and welfare of others. Three Wire delivers practice, preventative, and integrated care coordination to private and public sector employers. This care coordination, in turn, supports clinical tele-behavioral health, holistic wellness, navigational advocacy and family stability, and thus helps individuals thrive in their career and family life. Job Summary: Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points.
Requirements
- Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
- GED, High School Diploma or higher.
- 1-3 years: Customer Service experience.
Nice To Haves
- Customer Service
- Sense of Urgency
- Problem Solving
- Interpersonal
- Team Player
- Written Communication
- Verbal Communication
- Organization
- Excel
- Word
- Medical Terminology
- MS Office
- Multi-line phone
Responsibilities
- Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests
- Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires
- Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
- Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level
- Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology
- Accurately documents all call information in case management system according to standard operating procedures
- Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary
- Any other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
