Customer Service Rep

Defense Maritime Solutions Inc•Chesapeake, VA

14h

About The Position

The Customer Service Rep is responsible for daily task of Customer Service activities. Processing Orders, Placing RFQs, Order Acknowledgements, Creating/Receiving Quotes; Calculate pricing, Shipment preparations Count accuracy. Computer Transaction Skills, communicating with internal and external customers. Perform other tasks as assigned. This position reports to the Customer Service

Requirements

High School Diploma or Equivalent
Associate's degree in business or equivalent administrative experience preferred
One to three years administrative or customer service experience
Knowledge and skill in using computer software, including Costpoint, Excel, MS Word, and PowerPoint
Interpersonal, presentation, and communication skills
3-5 years related Customer Service/Inside Sales experience
The successful applicant must be authorized to work in the USA without sponsorship

Nice To Haves

Customer Service/Inside Sales Experience
Purchasing experience is a plus
MRP experience, and the ability to work in a high stress situation within a team
Ability to take instruction and/or work independently as assigned
Excellent Attendance record, work ethic and integrity, reliable transportation
Self-Motivated
Experience with Imports and Exports of goods internationally a plus
Purchasing experience, a plus

Responsibilities

Responsible for daily operation such as creating orders, RFQs, Order Acknowledgements, Customer Quotes, maintaining information in Salesforce and Costpoint, maintaining Sales Orders, calculate pricing for orders
Quotes standard products or services using standard price book or guidelines
Communication: Work with and provide information to internal and external customers, vendors, or centers of excellence.
Receive, interpret, discuss, and edit orders received from customers and sales representatives
Respond to customer inquiries such as product selection, request for prices, quotations, and delivery status.
Work/communicate cross functionally with Purchasing, Logistics and Sales
Preparation of documents for communication with internal and external customers as well as cross functional departments
Accountable and responsible for assigned tasks
Develops quotes using guidance from estimating policies and procedures
Defines customer requirements
Research historical records for similar requirements
Obtains pricing from either established price lists or direct from vendors/COEs
Applies mark-up factors as appropriate
Obtains appropriate review/approvals per the established guidance
Provides pricing to customers
Maintains records to support decision process and communications