Customer Service Rep II

Medline Industries, LP • Temecula, CA

8d • $20 - $29

About The Position

Under direct supervision, provide customer service support to customers and sales representatives.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience.
• Experience providing customer service to internal and external customers, including meeting quality standards for services.
• Experience accomplishing tasks in an optimum order based on time, importance or other criteria.

Responsibilities

• Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone.
• Maintain record of calls and note customer's records as necessary to maintain consistency in service.
• Place orders, track shipments, and ensure orders are shipped on-time.
• Follow-up with customers as needed to get clarification on orders.
• Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs.
• Review customer's service needs and refer to other service departments for follow up as needed.

Benefits

• Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED