Customer Service Rep II

Medline • Temecula, CA

6d • $20 - $29

About The Position

Under direct supervision, provide customer service support to customers and sales representatives.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience.
• Experience providing customer service to internal and external customers, including meeting quality standards for services.
• Experience accomplishing tasks in an optimum order based on time, importance or other criteria.

Responsibilities

• Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone.
• Maintain record of calls and note customer's records as necessary to maintain consistency in service.
• Place orders, track shipments, and ensure orders are shipped on-time.
• Follow-up with customers as needed to get clarification on orders.
• Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs.
• Review customer's service needs and refer to other service departments for follow up as needed.

Benefits

• health insurance
• life and disability
• 401(k) contributions
• paid time off
• Employee Assistance Program
• Employee Resource Groups
• Employee Service Corp

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED