Customer Service Rep I

Taylor Corp • North Mankato, MN

34d • $16 - $18

About The Position

Taylor Corporation is looking for a Customer Service Representative to support customers by phone and email, resolve inquiries, and ensure a positive experience from start to finish.

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to stay calm and professional during high-pressure situations
• Basic computer skills and comfort using customer service software
• Previous customer service experience is a plus but not required
• Reliable attendance and the ability to work independently and as part of a team

Responsibilities

• Respond promptly to customer inquiries by phone, email, or chat
• Provide accurate information on products, services, and order status
• Resolve product or service-related issues quickly and effectively
• Maintain a positive customer experience throughout all interactions
• Identify customer needs and offer appropriate solutions
• Escalate complex issues to the appropriate internal teams
• Follow up with customers to ensure full resolution
• Maintain accurate records of all customer interactions and transactions
• Input and update customer data in company systems
• Stay informed about current products, services, and promotions
• Collaborate with internal teams to resolve customer issues
• Share customer feedback to support service improvements
• Follow established company policies and procedures

Benefits

• choice of several health plans
• dental
• vision
• wellness programs
• life and disability coverage
• flexible spending accounts
• health savings accounts
• a 401(k) plan with company match
• paid time off (PTO)
• 64 hours of annual holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees