Customer Service Rep I
About The Position
Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift Position Location: This is a remote position however, candidates must reside in Virginia. You must be able to travel on-site if you have connectivity issues. Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.
Requirements
- High school diploma or equivalent Required
- Two years of customer service experience required
- Previous data entry experience required
- Prior scheduling experience required
Nice To Haves
- Experience in a high-volume call center preferred
Responsibilities
- responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients
- handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling
- Provide quality service and customer satisfaction through effective communication and education
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down - $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
