CUSTOMER SERVICE REP I

MBO / Cross•Muskogee, OK

58d•Onsite

About The Position

CROSS WIRELESS DBA BRAVADO IS IN SEARCH OF AN ENERGETIC, MOTIVATED INDIVIDUAL TO ASSIST CUSTOMERS IN PERSON AND OVER THE PHONE IN A RETAIL SETTING IN THE SALE AND ACTIVATION OF VOICE AND DATA DEVICES AND SERVICES AT OUR MCALESTER, OKLAHOMA LOCATION. Job Summary and Objectives: Serves customers by providing product and service information; resolving product and service problems. Treats customer’s experience as a personal priority. Deliver respectful, knowledgeable, and efficient service with a positive attitude. Identifies issues, use available resources, and persistently works to find a timely resolution. Actively listen and provide consistent updates in a clear manner to ensure customers and other team members feel heard and stay informed. Provide an enjoyable and memorable experience that meets or exceeds customer expectations across every interaction. Essential Job Functions: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Mains customer records by updating account information. Ensures a 98% accuracy rate on all service orders. Takes customer credit information to determine if deposit is required based on work and credit history from customer, per company policy. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Providing excellent customer service by following the company’s customer service standards. Ownership, Professionalism, Troubleshooting, keeping customers informed, and providing customers with an experience beyond their expectations. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Carries out marketing plans and strategies to increase the use of sales. May assist with area coverage surveys. May respond to public inquiries on the selection and available of services. No supervisor responsibilities

Requirements

Customer service
Verbal and written communication
Basic troubleshooting
Organization
Attention to detail
Basic telecom knowledge
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds
Requires multitasking and customer interaction
Current Driver’s License
High school diploma or equivalent required

Responsibilities

Serves customers by providing product and service information
Resolves product and service problems
Treats customer’s experience as a personal priority
Delivers respectful, knowledgeable, and efficient service with a positive attitude
Identifies issues, use available resources, and persistently works to find a timely resolution
Actively listens and provide consistent updates in a clear manner to ensure customers and other team members feel heard and stay informed
Provides an enjoyable and memorable experience that meets or exceeds customer expectations across every interaction
Attracts potential customers by answering product and service questions
Suggests information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Ensures a 98% accuracy rate on all service orders
Takes customer credit information to determine if deposit is required based on work and credit history from customer, per company policy
Resolves product or service problems by clarifying the customer's complaint
Determines the cause of the problem
Selects and explaining the best solution to solve the problem
Expedites correction or adjustment
Follows up to ensure resolution
Provides excellent customer service by following the company’s customer service standards
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepares product or service reports by collecting and analyzing customer information
Contributes to team effort by accomplishing related results as needed
Carries out marketing plans and strategies to increase the use of sales
May assist with area coverage surveys
May respond to public inquiries on the selection and available of services