Customer Service Rep/Dispatch | Farmers Branch Tx

Martin Marietta•Dallas, TX

1d•Onsite

About The Position

The Customer Service Representative/Dispatch position is responsible for providing customer service, placing new phone orders, and changing existing orders for ready-mix customers.

Requirements

High school degree or equivalent required
Strong computer, phone, and customer service skills
Excellent communication and organizational skills
Ability to multi-task in a fast-paced environment
Willing to work various hours including overtime
Ability to maintain composure in all situations and not become defensive or irritated
Knowledge of DFW and surrounding geographic area

Nice To Haves

Experience in the ready mix concrete industry and a strong understanding of concrete, ad mixtures, and aggregate preferred
COMMAND data dispatch system experience preferred

Responsibilities

Answer up to potentially 100+ phone calls and place new orders
Call customers as needed for dispatchers
Responsible for total customer satisfaction
Speak to our customers in a positive and friendly manner
Answer customer’s questions on concrete products
Learn to type tickets to Ensure timely delivery
Learn to monitor jobs: determine if delivery rates are correct; if jobs can be started earlier, or where there are delays on PM jobs
Inform shop of trucks with mechanical problems
Inform maintenance of plant problems
Assist Drivers in finding job sites
Get assistance to Drivers in emergencies
Inform Customer Representatives of problems on jobs that need their expertise and/or assistance
Wash out Drivers as early as possible
Learn to take orders for current day and/or future delivery as needed
Learn to make moves or changes in orders for customers
Other duties as required