Customer Service Rep/Digital Copier Staff

ARC Document Solutions•Sacramento, CA

1d•$19 - $22

About The Position

ARC Document Solutions (www.e-arc.com) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, we serve more than 60,000 customers, including some of the world's most renowned brands. The Customer Service Rep/Digital Copier Staff role will perform the following tasks: Processing orders, maintaining communications with customers, and the use and maintenance of printing equipment in support of ARC’s mission statement: "To deliver our customers' time-critical information whenever they want it, wherever they want it, in whatever form they want it." The successful candidate is someone who enjoys working in a Print environment. Visit our careers page to view Life At ARC and to see why employees enjoy working at ARC! https://www.e-arc.com/careers/ Work Schedule: M-F, 8:00 AM - 4:30 PM

Requirements

High School Diploma or equivalent.
Customer Service experience.
Exhibit a strong sense of urgency and responsiveness to customers.
A basic working knowledge of Windows: Word, Excel, Outlook.
A willingness to learn MFG.
A working knowledge of various printers: For example, HP Pagewide, Canon Vario Print 110 BW, C850 Image Press C10010VP, or Canon Image Press C10010VP.
Maintaining a clean workspace.
Must be detailed oriented and organized.
Ability to work in a team driven environment.
Ability to work in a fast pace, multi-tasking environment.
Ability to follow-through and react quickly to situations.

Nice To Haves

Prior reprographics or printing experience is not required, but a plus!

Responsibilities

Processing orders
Maintaining communications with customers
Use and maintenance of printing equipment
Downloading files
Calibrating printers
File setup
Digital printing
Email and phone communication
Continuous customer contact
Binding
Packaging
Printing documents from letter size, to large format construction documents that have been provided as either hardcopy or digital files.
Converting customer supplied digital files to print ready format.
Assembling and binding sets of printed documents.
Scanning documents to digital files.
Maintaining the accuracy and quality of the documents.
Verifying the accuracy of invoices and documents before returning them to the customer.
Completing all necessary paperwork to meet department procedures.
Converting customers' written request into an invoice.
Maintaining communications with customers.
Providing quality customer service via phone, e-mail, or walk-in.
Process PDF files received through email, delivery, walk-ins, or other channels.
Maintaining a courteous “can-do” attitude with internal and external customers.
Other duties may be assigned as needed.