Customer Service Rep - Call Center

HAMILTON HEALTH CENTER INC • Harrisburg, PA

13h

About The Position

The Customer Service Representative (Call Center) serves as the primary point of contact for patients calling Hamilton Health Center. This role supports patient access through centralized scheduling, call handling, and coordination of patient appointments across departments. The CSR provides professional, courteous, and patient-centered service while ensuring accuracy, compliance with departmental protocols, and efficient access to care.

Requirements

• High School Diploma or GED required.
• Minimum of one (1) year of experience in a customer service, call center, or healthcare-related role preferred.
• Strong verbal communication and active listening skills.
• Detail-oriented with the ability to work accurately in a high-volume environment.
• Basic computer proficiency and data entry skills.
• Ability to manage competing priorities professionally and courteously.

Nice To Haves

• Experience in a centralized scheduling, call center, or patient access role.
• Knowledge of electronic medical records (EMR) or practice management systems.
• Bilingual skills (Spanish preferred).

Responsibilities

• Schedule all outgoing/incoming phone appointments using specific protocols for each department/ provider with a high degree of accuracy
• Conduct cancellations of providers’ schedules and the rescheduling of their patients.
• Verify via the telephone all patient information including demographic, insurance and payment balance according to policy, what payment methods are accepted, and reminders of co-payment need to be paid at the time of service for privately insured patients.
• Up-date the EMR system with identified changes in patients account of all demographic information including correct spelling of names, address, guarantor’s information for children, birth date, social security etc. with a high degree of accuracy at all patient contacts.
• Direct calls from PBX overflow with a high degree of accuracy
• Educate caller if there is a direct number, they could use it the next time they call
• Assist all callers as needed and transfer accordingly in a friendly informative manner
• Special projects and other duties such as attending in-house meeting as assigned

Benefits

• Generous Paid Time Off
• Birthday Holiday plus seven (7) paid holidays
• Medical, Dental, and Vision coverage
• Company-paid life insurance
• Retirement plan with company match
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED