Customer Service Rep - Business Operations

Thedacare • Town of Grand Chute, WI

1d • Onsite

About The Position

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. The Inside Sales & Support Specialist is responsible for actively growing sales revenue of small to large tier accounts as well as managing and maintaining existing business at specified accounts. He/she works directly with customers to provide support for the Sales and Operations teams by delivering technical support and interpretation of customer requests for services.

Requirements

• HS diploma or equivalent
• 3-4 years of relevant administrative/sales experience.

Responsibilities

• Receives all inbound service calls from existing and new accounts to ensure that the customer’s needs are met in a timely manner.
• Tracks call outcomes and opportunities to identify trends for customer service improvements.
• Provide pre-sales support to customers by discussing deliverable products and services for their business.
• Maintains knowledge of ThedaCare products and services.
• Efficiently manages information systems including entry and maintenance of company profiles.
• Coordinates renewals for small to medium group customers.
• Supports marketing activities under the direction of Sales or Operations leader.
• Acts as a liaison between Operations and customer.
• Provides customer service by responding to frequent and potentially complex questions from internal and external customers in a timely, positive, and professional manner.
• Works as a partner with team members and demonstrates willingness to do whatever needs to be done to meet the needs of the customer or department.

Benefits

• Lifestyle Engagement (e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support)
• Access & Affordability (e.g. minimal or zero copays, team member cost sharing premiums, daycare)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED