Customer Service Program Specialist / Account Manager

Golden State Assembly, LLC•Morgan Hill, CA

48d

About The Position

VEZA is committed to delivering outstanding customer experiences across every channel. We’re seeking a driven and relationship-focused Customer Service Program Specialist to nurture client partnerships and support business growth.

Requirements

Bachelor’s degree or equivalent experience
4+ years managing key customer accounts
Strong analytical, organizational, and communication skills
Demonstrated experience solving complex customer problems independently
Experience with CRM and customer support software
Positive, proactive, and adaptable mindset

Responsibilities

Serve as the primary point of contact for assigned customer accounts, building trust and long-term business relationships.
Proactively manage all account communications, swiftly addressing client questions, concerns, and service needs.
Collaborate cross-functionally (sales, operations, engineering, customer service) to ensure client requirements are met and projects progress smoothly.
Identify and pursue opportunities for account growth, renewals, and expanded business within existing relationships.
Prepare and deliver accurate proposals, quotes, and presentations to support client objectives and contract renewals.
Track and document all account activities in the CRM, maintaining organized records and ensuring up-to-date information.
Provide regular status reports and key insights on account performance to leadership and stakeholders.
Resolve issues by coordinating with internal resources and escalate when needed to maintain high customer satisfaction.
Analyze account workflows and customer feedback to recommend improvements to internal processes or the customer experience.
Participate in continuous improvement initiatives and projects to enhance service delivery and client outcomes.