Customer Service Processing Specialist

Catholic Charities Serving Central Washington•Union Gap, WA

2d•$17 - $17•Onsite

About The Position

The Customer Service Processing Specialist will assist in the operation of basic thrift store functions. These functions may include but are not limited to all facets of donation pick-up, receipt, sorting, processing and display. The Customer Service Processing Specialist will provide all aspects of customer assistance as well as perform cashier duties as assigned. Minimal data entry may be required relative to time sheet entry. This is a part-time position, 28 hours per week, which may be scheduled anytime during open hours: Monday to Saturday, 9:00am- 7:00pm. Open availability is required.

Requirements

The following requirements are those that are normally required for the performance for this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet these requirements.
This position normally requires the physical demands of standing, walking, bending, moving, lifting or assisting with lifting 50 pounds on a regular basis and up to 100 pounds on an occasional basis and performing other work requiring physical exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 90% of the time.
High School Diploma or GED
2 years experience in a related field is desired
Excellent attendance history
Ability to exercise excellent judgment
Solid communication skills
Ability to work successfully individually, as a team member, with donors and customers
Valid Washington State drivers license and required minimum liability insurance for WA State
Employment is conditional upon: Being cleared by criminal background check and fingerprinting when required

Responsibilities

Donations Receives and/or assists with pick up of donations in accordance with agency policy
Processes donations according to established procedures
Displays donations per set guidelines, and as instructed
Prepares donation receipts
Assists with donation pick-ups as needed
Assists customers by providing information and purchase assistance
Provides phone back-up
Represents the agency by maintaining a professional and pleasant demeanor
Works within the guidelines set forth in the St Vincent Centers Mission Statement and the Catholic Charities USA Code of Ethics.
Performs simple data entry tasks related to time keeping
Complies with agency guidelines relative to computer usage
Performs janitorial duties according to established standards and as directed
Contributes to maintaining acceptable overall appearance of store floor, production area and grounds.
Perform other duties as assigned
Attends trainings and/or workshops to promote personal and professional development as assigned
Participates in an annual evaluation with the St. Vincent Manager of Operations