Customer Service Processing Specialist
About The Position
The Customer Service Processing Specialist will assist in the operation of basic thrift store functions. These functions may include but are not limited to all facets of donation pick-up, receipt, sorting, processing and display. The Customer Service Processing Specialist will provide all aspects of customer assistance as well as perform cashier duties as assigned. Minimal data entry may be required relative to time sheet entry. This is a part-time position, 28 hours per week, which may be scheduled anytime during open hours: Monday to Saturday, 9:00am- 7:00pm. Open availability is required.
Requirements
- High School Diploma or GED
- 2 years experience in a related field is desired
- Excellent attendance history
- Ability to exercise excellent judgment
- Solid communication skills
- Ability to work successfully individually, as a team member, with donors and customers
- Valid Washington State drivers license and required minimum liability insurance for WA State
- Being cleared by criminal background check and fingerprinting when required
Responsibilities
- Receives and/or assists with pick up of donations in accordance with agency policy
- Processes donations according to established procedures
- Displays donations per set guidelines, and as instructed
- Prepares donation receipts
- Assists with donation pick-ups as needed
- Assists customers by providing information and purchase assistance
- Provides switchboard back-up
- Represents the agency by maintaining a professional and pleasant demeanor
- Works within the guidelines set forth in the St Vincent Centers Mission Statement and the Catholic Charities USA Code of Ethics.
- Performs simple data entry tasks related to time keeping
- Complies with agency guidelines relative to computer usage
- Performs janitorial duties according to established standards and as directed
- Contributes to maintaining acceptable overall appearance of store floor, production area and grounds.
- Perform other duties as assigned
- Attends trainings and/or workshops to promote personal and professional development as assigned
- Participates in an annual evaluation with the St. Vincent Manager of Operations
Benefits
- WA State Sick Leave- 1 hour for every hour 40 hours worked
- Annual longevity awards begin at 5 years of employment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
